The Hotel Saratoga, Ascend Hotel Collection

The location was fantastic for my needs. Super close to SPAC so catching a ride back from there was very easy. Loved that they run a shuttle for several hours in the evening to take you where you need to go (within reason! I think it was 5 miles maybe) The pool was lovely, just a nice little pool with a nice patio area including tables/chairs/umbrellas or sun loungers if that's your thing. Every single staff I encountered was super friendly - even when short staffed the day I checked in. I had booked a suite and it was very spacious and included flatware and dishes which I did not expect and was an extremely welcome surprise. Back to how they were short staffed though- I checked in on 8/25/23 and it was all hands on deck. The GM was even helping out with housekeeping to get rooms cleaned and ready for guests. Our wait to check in was a little longer than expected, but not outlandish by any means. The staff seemed to all be pitching in where they could to get all guests in and settled as quickly and smoothly as possible. That was the only dark mark on our stay and it was really just a tiny smudge! Will definitely stay again and can't wait to experience the finished product. Oh yeah, they're mid renovation but none of that did anything to hinder my stay at all. For the meantime until it's finished though, just be aware that you might be dealing with paint and/or new carpet smell. Fine by me, but some people might be sensitive to that while those smells all dissipate.

Staff were very helpful and friendly. They not always able to help, due to staff shortage, eg shuttle service into town. Hockey team were there, very busy kids, some damage done.. wet carpets, broken ice machine. Staff did the best they could. And they checked in with us that we weren’t being bothered too much.

Great location near the Saratoga park complex. Hotel was under renovations but the new rooms are very well designed.

The beds were incredibly comfortable. Very convenient location (noisy though if the suit faces the highway).

Staff great, long wait to check in no one's fault not enough help and the building construction was pain in the ass! No real understanding of how to traverse the grounds, but very clean and comfortable room, bed and great shower!